Job Requirements
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Skills
Job description for Customer Service Representative (Night shift) at Công ty Canawan Global
- Respond to customer requests and inquiries via emails, live chat, messages, and outbound calls as needed.
- Analyze customer requirements in order to improve customer relationships and experiences.
- Collect customer feedback from various sources, such as surveys.
- Determine risks associated with various approaches to business process change.
- Implement business process improvement solutions to ensure the efficiency of customer service operations.
- Give suggestions for how to improve processes.
- In the system, record customer requests and follow-up actions.
- Assist in the implementation of customer service channels and solutions for dealing with customer issues.
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