Customer Service (QA)
Persyaratan
Tunjangan dan keuntungan
Opsi kerja jarak jauh
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Asuransi kesehatan
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Acara team-building
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Bantuan tempat kerja
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
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Skills
Deskripsi pekerjaan Customer Service (QA) PT. Kreatifitas Sinergisme Teknoindo
Overview
As a Customer Service (QA), you will play a key role in managing mystery shoppers for our global market research company clients. This isn’t your typical call center role—you’ll be responsible for recruiting mystery shoppers, collecting and labelling (quality check) the data from the mystery shoppers, and ensuring smooth operations via phone and email. If you love interacting with people and keeping things organized, this role is perfect for you!
Job Description:
1. Quality check online reports & surveys according to set service standards
2. Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
3. Respond to shopper / auditor email enquiries
4. Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database
Qualifications:
1. Candidate must possess Diploma, Bachelor’s Degree, Professional Degree in any field
2. Experience in the logistics industry is highly desirable
3. Fresh graduates / entry level applicants are encouraged to apply
4. Required language(s): Good Speaking skill of the English language
5. Strong attention to detail and an analytical mindset.
6. Excellent written and verbal communication skills.
7. Ability to work independently and meet deadlines in a fast-paced environment
8. Willing to work in day or night shift
PT Kreatifitas Sinergisme Teknoindo was established in early 2017. We strive to be a reputable solution provider and commited in delivering professional and reliable services to our clients.
Surabaya
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