Customer Service - Operations - Jogja (Contract-based)

Shopee Indonesia

Perusahaan tidak menampilkan gaji

Operasional & Pelayanan Pelanggan Staff Customer Service

Kontrak · Kerja di lokasi

Minimal Diploma (D1 - D4)

Pengalaman kurang dari 1 tahun

Lowongan ini telah ditutup

Persyaratan

Kerja di lokasi

Pengalaman kurang dari 1 tahun

Minimal Diploma (D1 - D4)

Skills

Customer Service

Customer Relationship Management (CRM)

Customer Service Skill

Customer Relations

Customer Satisfaction

Customer Support

Customer Engagement

Customer Follow-up

Customer Experience

Good Communication Skills

Customer Relationship

Loker ini dikelola oleh

Nurma L

Deskripsi pekerjaan Customer Service - Operations - Jogja (Contract-based) Shopee Indonesia

Requirements:

Fresh graduate from all majors, minimum diploma or bachelor's degree from any major
Strong interpersonal communication skills, detail-oriented person, and good organizational skills
Willing to work in shifts and has a big interest working in an e-commerce company
Placement is in Jogja for 3-6 months contract based

Job Description:

Handle CS end-to-end process, including complaints and inquiries from sellers and buyers Platinum Shopee through calls, email, and Live Chat
Manage and resolve customer-related issues and escalations
Be the voice of customers to provide feedback to the company
Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives

Job Description:

Handle CS end-to-end process, including complaints and inquiries from sellers and buyers Platinum Shopee through calls, email, and Live Chat
Manage and resolve customer-related issues and escalations
Be the voice of customers to provide feedback to the company
Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives

Shopee Indonesia

501 - 1000 karyawan

Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee connects shoppers, brands and sellers across Asia and other fast-growing markets, empowering anyone to buy and sell anywhere and at any time.

Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. It offers a wide product assortment, supported by integrated payments and logistics, as well as popular entertainment features tailored for each market. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping brands and entrepreneurs succeed in e-commerce.

Shopee is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Shopee, Sea’s other core businesses include its digital entertainment arm, Garena, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology.

Alamat kantor

Pacific Century Place Tower Lt. 26 SCBD (Sudirman Central Business District) Lot 10, Jl. Jend. Sudirman No.52-53, RT.5/RW.3, Senayan, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12190

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