Deskripsi pekerjaan Customer Service on Social Media PT Indonesia Logam Pratama
Treasury (PT Indonesia Logam Pratama) is currently looking for someone to join our team as a Customer Service on Social Media. With following details :
Responsibilities :
- Respond to customer inquiries and complaints in a friendly and professional manner via multi-channel Social Media Platform
- Record and document all customer interactions in the CRM or ticketing system
- Escalate and coordinate with relevant teams for issues that cannot be resolved directly
- Conduct outbound chats or calls for specific programs, such as order confirmations, customer satisfaction surveys, or promotional offers (up selling)
Qualifications :
- Bachelor's Degree - All Majors
- 1 year of experience in customer service in Social Media response (multi-channel Social Media Platform)
- Skilled in soft selling techniques
- Familiar with communication platforms such as email, live chat, WhatsApp Web, and social media
- Experienced with Customer Service applications such as; Qontak, Zendesk and others
