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Customer Service Marketplace

Rp5.000.000 - 7.000.000/Bulan
Penuh Waktu · Kerja di lokasi
Minimal Sarjana (S1)
1 - 3 tahun pengalaman

Persyaratan

Kerja di lokasi
1 - 3 tahun pengalaman
Minimal Sarjana (S1)

Skills

Customer Support

Customer Relationship Management

Communication Skills

TikTok

Help Desk

Call Center

Outbound Call

Problem Solving

Customer Service

Benefit Kerja

Near Public Transport

Health Insurance

Training/Certification

Career Path

Work Insurance

Loker ini dikelola oleh

B
Babycare

Deskripsi pekerjaan Customer Service Marketplace Babycare

Job Description:

  • Handle customer inquiries and complaints through TikTok Shop, Shopee, and other communication channels.
  • Provide accurate product information and assist customers throughout the purchasing process.
  • Follow up on customer issues to ensure timely resolution and customer satisfaction.
  • Coordinate with the Warehouse, E-Commerce, and Live Streaming teams regarding order and delivery issues.
  • Monitor customer reviews and maintain store service performance.
  • Support daily marketplace operations when required.

Requirements:

  • Minimum 1 year of experience as a Customer Service in TikTok Shop, Shopee, or other e-commerce platforms.
  • Familiar with TikTok Shop Seller Center and Shopee Seller Centre.
  • Excellent communication and problem-solving skills.
  • Able to handle customer complaints professionally and efficiently.
  • Detail-oriented, responsible, and able to work in a fast-paced environment.
  • Willing to work onsite in Sunter North Jakarta.

Tentang Perusahaan
Babycare
Fast-Moving Consumer Goods (FMCG)
51 - 200 karyawan

Babycare was founded in 2014, Babycare is a world-leading, one-stop maternal and child brand established by designers. Upholding the core philosophy of "Redesign with Love," we are dedicated to redefining the parenting lifestyle for the new generation of families through design and technology.

Our focus spans the entire parenting cycle from ages -1 to 6. Our product range covers all categories of maternal and infant supplies, including diapers, wet wipes, paper products, feeding gear, travel accessories, toys, maternity products, and home furnishings. We also own the New Zealand baby food brand, "BabyPantry", providing safe, beautiful, and practical one-stop parenting solutions for families worldwide.

We maintain three core capabilities: user-driven innovation, design excellence, and a global supply chain. We have established deep strategic partnerships with top international enterprises such as Henkel, BASF, Symrise, 3M, Lycra, and Sumitomo. Through our own laboratories and dual quality control from international authorities (SGS, Intertek), we ensure the safety and quality of every product. Currently, Babycare has established service networks in over 30 countries, serving more than 69 million families with an annual revenue exceeding $2 billion USD.


Babycare didirikan pada tahun 2014, Babycare adalah merek ibu dan anak terkemuka di dunia yang dibangun oleh desainer. Memegang teguh filosofi inti "Redesign with Love" (Mendesain Ulang demi Kasih Sayang), kami berkomitmen menggunakan desain dan teknologi untuk mendefinisikan kembali gaya hidup keluarga muda dalam mengasuh anak. Kami berfokus pada seluruh siklus pengasuhan anak dari usia -1 hingga 6 tahun. Produk kami mencakup berbagai kategori perlengkapan ibu dan anak, mulai dari popok, tisu basah, produk kertas, alat makan, perlengkapan bepergian, mainan, produk kehamilan, hingga perlengkapan rumah tangga. Kami juga menaungi merek makanan bayi asal Selandia Baru, "BabyPantry", guna menyediakan solusi pengasuhan satu pintu yang aman, estetis, dan fungsional bagi keluarga di seluruh dunia. Kami mengandalkan tiga kompetensi utama: orientasi pengguna, inovasi desain, dan rantai pasokan global. Kami menjalin kerja sama strategis dengan perusahaan papan atas dunia seperti Henkel, BASF, Symrise, 3M, Lycra, dan Sumitomo. Melalui laboratorium internal serta kontrol kualitas ganda dari lembaga pengujian internasional (SGS, Intertek), kami menjamin keamanan dan kualitas setiap produk. Saat ini, Babycare telah membangun jaringan layanan di lebih dari 30 negara, melayani lebih dari 69 juta keluarga, dengan pendapatan tahunan melampaui US$ 2 miliar.

Alamat kantor

Altira Business Park Rukan Blok G-06 Lantai 4, Jl. Yos Sudarsso Kavling 85, Desa/Kelurahan Sunter Jaya, Kec. Tanjung Priok, Kota Adm. Jakarta Utara, Provinsi DKI Jakarta, Kode Pos: 10650

Galeri Perusahaan

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