Job Requirements
Job benefits
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Medical insurance
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Skills
Job description for Customer Service Manager at Haulio
- Developing a solid and trusting relationship between major key clients and company
- Resolving key client issues and complaints
- Anticipating key account changes and improvements
- Managing communications between key clients and internal teams
- Strategic planning to improve client results
- Generate sales from in house clients to up-sell and cross-sell
- Research strategies to further improve the customer experience
- Develop standards and procedures
- Provide sales goals and encouragement to achieve goals
- Set and maintain all customer service procedures and policies
- Record, organize, and file customer interactions and profile/account changes
- Implement customer service strategies to improve quality of service
- Address and resolve team and customer conflicts
- Anticipate and resolve customer service issues
- Managing of Team Budget along with VP of the Business Unit
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Able to multitask, prioritize, and manage time efficiently
- Goal-oriented, organized team player
- Encouraging to team and staff; able to mentor and lead
- Self-motivated and self-directed
- Excellent interpersonal relationship skills
- In-depth understanding of company key clients and their position in the industry
- Strong existing network with the incumbent industry
- Eager to expand the company with new sales, clients, and territories
- Able to analyze data and sales statistics and translate results into better solutions
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Strong negotiation skills, with ability follow-through on client contracts
- Proven results of delivering client solutions and meeting KPIs.
- Minimum 3-5 years’ experience in operational management, marketing, business administration, or relevant field
- 2 to 4 years’ previous work experience in customer service, management, key account management in the freight forwarding/trucking industry.
- Tech-savvy and willing to learn new systems
- Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
- Fast Paced Working Environment
- Good Career Development Opportunities
- Health Insurance