Deskripsi pekerjaan Customer Service Live Chat (E-Commerce) PT. Dachin Etech Global
We are seeking a proactive Customer Service Staff to manage and coordinate online order inquiries, both pre sales and after sales through live chat at E Commerce. You will play a key role in improving customer satisfaction, solving order-related issues, and increasing sales conversion and retention.
Requirements
- Minimum 1 year of experience in e-commerce customer service
- Willing to be placed in Cikarang Pusat (KITIC Area), WFO 100%, and can join ASAP
- Have an intermediate level of English to be able to communicate well
- Proficient in Malay is a significant point
- Proficient in Microsoft Excel, with strong attention to detail and accuracy
- Skilled in persuasion and negotiation to support sales
- Knowledge of kitchenware or consumer goods is a plus
- Willing to work in shifts (5 days work and 2 days off)
Key Responsibilities
- Customer Chat & Support
- Order Monitoring & Fulfillment
- Store Review Handling
- Order Cancellation Management
- Aftersales Servic
- Out of Stock (OOS) Coordination
Benefit Packages
- Competitive salary and benefit packages
- BPJS Kesehatan and BPJS Ketenagakerjaan
- Lunch catering provided
- Performance Allowance and Performance Bonus
- Additional Monthly Rewards
