Job Requirements
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Job description for Customer Service Leader at MEDIASTEP SOFTWARE VIETNAM COMPANY LIMITED
- Team leader experience: 2 years, team size from 5
- Experience with: e-commerce
- Monitor and improve processes to improve KPIs, customer experience, and work productivity
- Proactive at solve problem, Collaborate with other groups / departments to achieve business goals
- Develop training plans for your team members.
- Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
- English or Chinese: fluently
- Salary: nego (20-30M gross)
- KPI bonus
- 13 + 14th bonus
- Annual trip
- 15 days annual leave
- Insurance full gross salary
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