Skills
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Deskripsi pekerjaan Customer Service Lead Pt. Tritunggal Multi Cemerlang
- Experienced in managing Customer Service as Lead / Manager / SPV min 2 years
- Proficiency in using Customer Service Ticketing Software
- Love to provide an excellent service to the customers in a good way
- Have a good attention to detail
- Creative, communicative, responsible and self-motivated
- Excellent in analyzing data and skillful in Microsoft Excel
- A good leader in managing his/her team
- Highly productive and a natural problem solver
- Ensure customers are satisfied with the answers given by admin and can provide the right solution
- Responsible for monitoring Customer Service services regarding problems experienced by customers
- Monitor communication between technicians and admins so that product service can run smoothly
- Ensure and monitor the data input process has been carried out in detail and completely by the admin
- Provide solutions to problems faced by admins
- Analyze overall data every month
- Learn about every new product that requires special handling







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