Customer Service Intern

Job Responsibilities:

Assist in answering customer inquiries via email, online chats, and other communication channels in a timely and professional manner

Provide accurate information and basic solutions to customer concerns under supervision

Maintain a positive, professional, and customer-focused attitude at all times

Coordinate with team members to ensure customer issues are properly followed up and resolved

Assist in documenting customer interactions and updating internal records

Support the Customer Service team with daily operational tasks as needed

Job Requirements:

Undergraduate students (preferably in their final year) or fresh graduates from any major

Good command of English

Strong communication and interpersonal skills

Detail-oriented, responsible, and willing to learn

Familiarity with e-commerce platforms such as Shopee, TikTok Shop, or Lazada is a plus

Able to commit to a minimum internship period of 6 months

Willing to work on Saturdays based on business needs is a plus

If you are passionate about customer service and eager to gain hands-on experience in an international e-commerce environment, please send us your CV in English. We'd love to hear from you!