Deskripsi pekerjaan Customer Service Insurance HaloDoc Talent Bridge ID
Staffinc Group sedang membuka lowongan untuk posisi Customer Service Insurance di HaloDoc.
Deskripsi Pekerjaan
- Answer calls and handles any queries from a health care provider, insurance/payer, and patient
- Manage and resolve the complaint and escalate to supervisor/manager if needed - Able to provide good communication skill in English (both oral and written)
- Guarantee insurance and online claim assessment
- Complete all daily call log and daily inpatient monitoring log
- Outbound calls activities to end-user for any follow up action if the queries/complaint has not been solve in 1st place
- Managed time for work on shifts, guided by the manager on 24/7 service deliverable
Persyaratan Pekerjaan
- Candidate must possess at least a Diploma or Bachelor degree in Nursing, Pharmacy, Medical Record or other medical-related fields
- At least 2 Years of working experience in healthcare, insurance, TPA, or related fields
- Excellent knowledge of health insurance policy, health claims procedures, and terminology
- Excellent knowledge of medical terminologies especially for treatment and surgeries
- Computer literate
- Good communication skill
- Willing to work 24 hours shifting system
- Willing to work in contract based
