Deskripsi pekerjaan Customer Service Hotel PT. SEAGULL HOTEL MANAGEMENT AND INVESTMENT
Job Description
- Welcome and assist guests professionally.
- Respond to guest inquiries and complaints promptly.
- Handle reservations, check-in, and check-out processes.
- Coordinate with other departments to meet guest needs.
- Maintain accurate guest records and provide excellent customer service.
Requirements
- Minimum Diploma (D3) or Bachelor's Degree in Hospitality or related field.
- Minimum 1 year of customer service or hotel experience (fresh graduates with internship experience are welcome).
- Good communication and interpersonal skills.
- Customer-oriented with strong problem-solving abilities.
- Basic computer skills and proficiency in English is an advantage.
