Customer Service (Furniture Industry)

MUST FLUENT IN ENGLISH!!!

We are looking for a communicative and resilient Customer Service professional to handle international clients in the furniture industry.

You will interact with clients from various countries via WhatsApp (chat & call) to understand their needs and offer suitable furniture products or designs based on company SOP.

Responsibilities

1. Handle communication with international clients via WhatsApp (chat & call)
2. Understand client needs and recommend suitable furniture products/designs
3. Present and offer products following company SOP
4. Handle objections and rejections professionally and persuasively
5. Build strong client relationships and drive towards closing sales
6. Coordinate with internal teams to fulfill client requirements

Requirements

1. Fluent in English is a must (spoken & written)
2. Experience in customer service or foreign trade (export sales)
3. Knowledge of furniture products is a plus
4. Experienced in handling international clients
5. Strong communication, negotiation, and problem-solving skills
6. Resilient, persistent, and able to handle rejection
7. Target-oriented with strong sales mindset

Benefits

1. Competitive salary (IDR 6–7 million)
2. BPJS & THR
3. Exposure to international market
4. Opportunity to develop communication & sales skills

Training: 3-month training period to learn products, SOP, and client handling process