Job Requirements
Job benefits
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Skills
Job description for Customer Service Executive at Cốc Cốc
RESPONSIBILITIES
- Answer to client's phone and email.
- Consulting services and responding to client’s requests about the Cốc Cốc advertising system, via phone and online chat (Skype, Facebook, Webchat) quickly.
- Manage and solve client’s complaints.
- Contact a third party (payment gates) to solve money transfer issues.
- Call to explain to the client why ad was disapproved and help them fix it into a standard ad.
- Others: Save and report client’s feedback about Cốc Cốc ads...
- Agile, active, fluent speaking; no local accent
- Able to communicate well and be a good listener
- Always ready to help and solve client’s problems
- Good English level
- Having experience with Google Ads is an advantage
- Having experience in customer service is a plus
- Having basic knowledge about online marketing and advertising
- What we are doing is difficult, and this is why there are a lot of opportunities to learn and grow – no pain, no gain
- You will have to work alongside talented team members who have a unique skill set and expertise in this market
- Cốc Cốc is a Vietnamese company but we are also working in an international environment with team members/partners/customers that are local and international
- We have a mix of on the job learning/coaching/training to support you in your job and help you grow
- Competitive & Attractive salary
- Great Trade Union benefits for staff and family
- Special Annual policy
- Remote work policy
- Exciting internal events to help you understand the whole business and make you feel like you are part of the Cốc Cốc family
- Modern and cozy kitchens with plenty of free noodles, coffee/tea bar and fresh fruits every day, to make sure energy level is high when you need it
- There are many interesting hobby clubs to share your non-professional passions: Yoga, Bicycle, Painting, Board game...
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