Deskripsi pekerjaan Customer Service E-Commerce PT. Dachin Etech Global
Responsibilities:
- Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure.
- Handle the Customer’s inquiry.
- Analyse and investigate the problem/barrier that occurred in the transaction process.
- Handling the after-sales inquiries in accordance with after-sales requirements and procedures.
- Manage the after-sales evaluation in a timely manner, and follow up the adverse evaluation within two working days.
- Record and promptly follow up on the after-sales problems by liaising with the relevant Department/function according to each complaint.
- Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make a list, and analyze the feedback in after-sales service. According to the data and information, Customer Service Executive shall report to the Customer Service Manager to ensure the quality of pre-sales services.
- Maintain communication and provide necessary information on the delivery process to the Customer.
- Regularly send promotion messages to old customers based on actual store content.
- Make a list and analysis regarding the problem and improvement on the methods in Customer relationships and provide constructive feedback for improvement to the Customer Service Manager.
- Social Media management and customer engagement.
- Promotion of product by doing live streaming
Requirements:
- Preferable at least 1 year of e-commerce customer service or offline sales experience;
- Excellent fresh graduates are welcomed;
- Good communication skills - verbal and written, listening skills;
- Attention to detail and accuracy;
- Familiar with the basic process and basic knowledge of shopping platforms;
- Adaptability, initiative, and stress tolerance;
- Must be able to speak English actively;
- Willing to work in shifts;
- Willing to be placed in the Cikarang area (WFO 100% from Monday-Friday).
