Deskripsi pekerjaan Customer Service E-Commerce (PT. Grlin Mandiri Utama) TalentGo
✨ Recruitment for Customer Service Ecommerce from PT. Grlin mandiri Utama ✨
This role involves serving customers through marketplace chat platforms, providing product information, handling complaints, and ensuring customer satisfaction. The ideal candidate will be communicative, meticulous, and proficient in using marketplace platforms and basic office software.
💼 Responsibilities
- Serve and answer customer questions via marketplace chat (Shopee and TikTok).
- Provide information related to products, orders, promotions, payments, and shipping.
- Handle complaints, returns, refunds, and customer issues.
- Conduct follow-ups and provide solutions to customer problems.
- Coordinate with the warehouse and marketplace teams regarding orders and complaints.
- Monitor chat, ratings, and customer reviews.
✅ Qualifications
- Minimal educational background of SMA/SMK.
- Minimum 1 year of experience as Customer Service/Marketplace.
- Understanding of Shopee, TikTok Shop, Tokopedia, or other marketplaces.
- Communicative, friendly, patient, and able to handle complaints calmly and professionally.
- Meticulous in providing information regarding products, orders, prices, stock, and shipping.
- Able to operate a computer and Microsoft Excel/Google Sheets.
- Able to work quickly and meet targets (customer chat response speed and satisfaction level).
- Willing to work according to company operational hours.
