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Customer Service E-commerce (Freelance)

Felaufeẽ
Rp4.000.000 - 5.000.000/Bulan
Operasional & Pelayanan PelangganStaff Customer Service
Freelance · Kerja di lokasi
Minimal SMA/SMK
1 - 3 tahun pengalaman
Lowongan ini telah ditutup

Persyaratan

Kerja di lokasi
1 - 3 tahun pengalaman
Minimal SMA/SMK

Skills

Call Center

Help Desk

Customer Service

Problem Solving

Teamwork

Customer Support

Customer Relationship Management

Communication Skills

Microsoft Office

Outbound Call

Loker ini dikelola oleh

AW
Andrean Winata

Deskripsi pekerjaan Customer Service E-commerce (Freelance) Felaufeẽ

This is a full-time WFO role based in Sunter, Jakarta. As our Customer Service, you will be the frontline of our brand, ensuring every customer receives fast, friendly, and professional support across our e-commerce and social media channels while helping deliver an exceptional shopping experience.

Job Descriptions

  • Respond to customer inquiries via Shopee, TikTok Shop, Instagram, Facebook and other channels
  • Update e-commerce assets, including banners, promotions, update product listings across marketplace platforms.
  • Resolve customer issues professionally and coordinate with internal teams when needed
  • Support weekend shifts and major campaign periods
  • Assist the Social Media team by appearing as on-screen talent in promotional content
  • Support the Social Media team in creating spontaneous and trend-driven video content

Requirements

  • 1+ years of experience in Customer Service, preferably in e-commerce
  • Strong communication skills with a customer-first mindset
  • Familiar with Shopee, TikTok Shop, or other marketplace platforms
  • Detail-oriented, proactive, and able to work in a fast-paced environment
  • Interest in the beauty industry is a plus
Tentang Perusahaan
Felaufeẽ
Felaufeẽ
11 - 50 karyawan

At Felaufee, we're not just a beauty brand—we're on a mission to redefine the standard of scalp care and healthy hair in Indonesia. We aim to become one of Indonesia's leading beauty brand. To make this vision a reality, we’re building a team of passionate, forward-thinking individuals who believe in our mission. At Felaufee, your growth, creativity, and contributions drive our brand’s success.

Alamat kantor

Jl. Raya Paradise Barat II Blok C No. 39, Sunter Agung, Tanjung Priok, Jkt Utara, Daerah Khusus Ibukota Jakarta 14350

Galeri Perusahaan
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Pelajari Selengkapnya

Customer Service E-commerce (Freelance)

Felaufeẽ