Customer Service (CS)

Customer Service OE – Bangka Store

OE is looking for a Customer Service to join our team at OE Bangka, Jakarta Selatan.

We are looking for someone who is warm, well-presented, communicative, and passionate about serving customers with excellence.

Requirements:

• Male / Female

• Age under 30 years old

• Minimum education D3 / S1

• Minimum 2 years experience as Sales Assistant / Customer Service / Retail Staff

• Confident in handling customers directly and online

• Computer literate and familiar with Microsoft Excel / Google Sheet

• Good communication skill

• Good appearance and well-groomed

• Minimum height 160 cm

• Able to communicate in English, both written and spoken

• Responsible, detail-oriented, and able to work in a team

• Willing to be placed at OE Flagship Store Kemang, Jakarta Selatan

Job Descriptions:

• Serve customers warmly and professionally, both walk-in customers and online inquiries

• Assist customers in product selection, size recommendations, product availability, and styling information

• Handle customer inquiries through WhatsApp, Instagram, website, and offline store

• Follow up potential customers and maintain good customer relationships

• Input and update customer data properly

• Support sales transactions, product reservation, exchange, and adjustment requests

• Coordinate with store team, online team, and inventory team regarding product stock and customer orders

• Maintain excellent service standards that represent OE’s premium brand image

• Prepare simple daily reports related to customer inquiries, sales follow-up, and service issues

• Help maintain store tidiness, product display, and customer experience at Bangka Store

Working Location:

Flagship Store Kemang

Jl. Bangka VIII No. 3, Jakarta Selatan