Deskripsi pekerjaan Customer Service (CS) Ocean Export Staff PT Dextrans Worldwide Indonesia
Key Responsibilities:
1. Sea Freight Export Handling
- Handle and monitor export shipments via sea freight from booking until cargo departure.
- Coordinate shipment schedules with shipping lines, overseas agents, transporters, warehouses, and related parties.
- Arrange booking space with shipping lines and monitor vessel schedules.
- Ensure all export shipments are processed within the required timeline.
2. Customer Service & Communication
- Act as the main point of contact for customers regarding export shipment activities.
- Provide shipment updates, vessel schedules, and cargo status information to customers.
- Handle customer inquiries, requests, operational issues, and complaints professionally and promptly.
- Maintain strong and positive relationships with customers and business partners.
3. Documentation Handling
- Prepare, review, and verify export documents, including:
- Bill of Lading (B/L)
- Shipping Instructions (SI)
- Commercial Invoice
- Packing List
- PEB and supporting export documents
- Certificate of Origin (if required)
- Ensure all export documentation is complete, accurate, and submitted on time.
4. Coordination & Operational Support
- Coordinate with internal operations, trucking, warehouse, customs clearance teams, and shipping lines regarding export activities.
- Monitor stuffing schedules, vessel cut-off times, and cargo loading processes.
- Ensure smooth operational execution and timely shipment departures.
5. Reporting & Administration
- Update shipment data accurately into the company system.
- Prepare shipment status reports and export operational reports regularly.
- Maintain proper filing and documentation records.
- Support invoicing and billing processes when necessary.
6. Compliance
- Ensure all export activities comply with customs regulations, shipping requirements, and company SOP.
- Maintain confidentiality of customer and company information.
7. Finance & Billing Coordination
- Create Accounts Receivable (AR) and Accounts Payable (AP) entries accurately in CargoWise system.
- Prepare and submit Payment Requests for operational and vendor-related expenses.
- Coordinate with Finance and Billing Team regarding billing and payment processes.
- Issue and provide invoices to shippers/customers in a timely manner.
- Request and coordinate with Finance Team for E-VAT issuance and supporting tax documents.
- Monitor invoice status and assist in following up outstanding payments when required.
- Ensure billing documents and operational charges are aligned with shipment details and customer agreements.
- Maintain proper filing and recordkeeping of finance-related documents.
