Customer Service (Contact Centre)

Job Description:

· Resolve customers complaints via telephone, email, letter, or social media

· Educate customers about products and services

· Responsible for all administrative work of the assigned division

· Coordinate with external parties (customers)

· Record and document daily, weekly, and monthly reports

· Monitor internet network quality system

Qualifications:

· Min. Bachelor in Any Major

· Fresh graduates are welcome

· Able to communicate in English, verbal and written

· Excellent communication and presentation skills

· Proficient in using Microsoft Office and Google Suites, especially Excel

· Thorough, friendly, and able to coordinate well with various parties

· Willing to work shifts

Benefits:

· Salary, allowance, incentive, THR

· BPJS Employment & Health

· Meals 2x/day

· Computer/laptop

· Uniforms and laundry

· Saving and loan (koperasi)

· Free GYM membership, badminton, futsal, gathering, etc