Deskripsi pekerjaan Customer Service (Bank) byOrange
A. Job Purpose
To provide information services, administrative support, and assistance in handling customer needs in a friendly and accurate manner, in accordance with the bank's established procedures and delegated authorities.
B. Duties and Responsibilities
- Coordinate with the Business Development Department of the Pension Loan Business Unit in handling customer complaints.
- Maintain a thorough understanding of pension loan products (product knowledge) to provide the necessary information to existing and prospective borrowers.
- Maintain good relationships with the local Taspen branch to ensure smooth operational processes at the respective branch.
- Ensure that flagging documents are received by the local Taspen branch.
- Coordinate with operational partners to ensure the smooth processing of the transition from pre-retirement to retirement status, SPTB (Pensioner Proof of Life Certificate), and the collection of documents related to deceased customers.
C. Scope of Authority
- Not authorized to provide or promise credit approval, fee waivers, or complaint resolutions without proper justification and the required authorization.
- Forward borrowers' and prospective borrowers' requests or needs to the authorized personnel for further handling.
Requirements:
- Female, aged 35 years or below.
- Minimum education of a Diploma (D3) or Bachelor's degree (S1).
- Previous banking experience is preferred.
- Enjoy interacting with others.
- Friendly, skilled, solution-oriented, detail-oriented, and possesses good communication skills.
- Proficient in basic computer skills.
- Demonstrates integrity, maintains the confidentiality of information, and complies with established work procedures.
