Deskripsi pekerjaan Customer Service Associate Pvra
We are looking for a friendly, proactive, and fashion-savvy Customer Service Associate to join our retail team. This role will primarily focus on supporting SVRI, but may also assist PVRA as needed. You’ll be the face of the brand, ensuring every customer interaction is handled with professionalism and care—whether in person, by phone, or online.
Responsibilities
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email.
- Maintain an updated knowledge of the company's products, services, and customer service policies.
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
- Assist customers by explaining the USP of products and answering any questions they may have.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Qualifications
- 2+ years of previous customer service experience is a plus.
- Diploma or Bachelor's degree in related fields.
- Friendly and welcoming manner with customers and other members of the team.
- Ability to explain complex concepts in a clear, simple manner to customers.
- Excellent organizational and multitasking skills.
- Ability to maintain a calm and polite manner in stressful situations.
- Ability to perform well in a fast-paced working environment
- Fluent in English and Bahasa Indonesia, both spoken and written.
