Deskripsi pekerjaan Customer Service Associate (ID) Novelship
Novelship is seeking a Customer Service Associate to assist our customers with product inquiries in a swift, proficient and friendly manner. The Customer Service Associate will be instrumental in customer retention by addressing enquiries in a professional, positive manner.
You will be responsible for turning that frown, upside down!
To ensure success in this position you will be trained in product knowledge, platform protocols, response techniques, and how to be an effective communicator. Quality candidates are detail-oriented and motivated.
Responsibilities
1. Respond to customer email enquiries.
2. Respond to live chat enquiries.
3. Enquiries pertain to: product, payments, shipping, and post purchase
4. Adhere to customer service protocols related to late shipping, fail to ship, quality fails, returns and compensation.
5. Respond professionally. Respond timely to customer enquiries.
6. Adhere to escalation protocols when requested by customers.
Requirements
Ideally 6 months’ customer service experience, preferably in E-commerce or Fashion.
Proficient in CRM platforms (Zendesk, Freshdesk) and Google suite.
Polite in communication.
Ability to multi-task, prioritize, and manage time effectively
A strong cover letter goes a long way with us, show us what you know about Novelship and how the opportunity fits you!
Tips Aman Cari Kerja
Jangan berikan informasi rekening, kartu kredit, atau uang saat melamar kerja. Perusahaan yang legal tidak memungut biaya rekrutmen.
Glints adalah ekosistem talenta terdepan di kawasan Asia Tenggara. Misi kami adalah mewujudkan 120 juta profesional di kawasan untuk terus mengembangkan karirnya dan memberdayakan organisasi sehingga dapat menemukan kandidat yang tepat dari penjuru Asia Tenggara. Secara resmi berdiri di Singapura pada tahun 2015 di Singapura, Glints telah memberdayakan lebih dari 5 juta talenta dan 60.000 organisasi untuk mewujudkan potensi terbaiknya. Hari ini, kami berada di garis depan pemberdayaan kandidat sebagai startup dengan pertumbuhan tercepat khususnya kategori pengembangan karir dan rekrutmen. Saat ini, Glints beroperasi di Indonesia, Malaysia, Singapura, Vietnam Filipina dan Taiwan.
Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465