Deskripsi pekerjaan Customer Service & Social Media Admin Aurum Entertainment
ABOUT US
Aurum Entertainment is an international agency creating, managing and promoting world-class live productions, with a focus on theater.
ABOUT THE ROLE
This is a part-time, remote role. You are the first person our audience talks to: you answer ticket buyers in chats, comments and email, help them with their orders, and publish our social media posts on schedule. You report to our Marketing Manager.
RESPONSIBILITIES
• Answer customers quickly and kindly on WhatsApp, Instagram, Facebook, TikTok, LINE and email — every day, weekends included.
• Help with orders on our ticketing platforms: promo codes, seat changes, order checks, and requests to their support team.
• Publish ready content on our social media channels, following the content calendar.
QUALIFICATIONS
• Fast response and attention to detail.
• Experience as a customer service, online shop or social media admin is a big plus.
• Good written and spoken English; Bahasa Indonesia is a plus.
• Fast learner, familiar with AI tools (Claude, ChatGPT or similar) and social media platforms.
• Your own laptop and a stable internet connection.
• Able to start within a few days.
WHAT WE OFFER
• IDR 2,000,000 – 4,000,000 per month, based on your response time and resolution rate.
• Flexible working hours — you just need to be responsive throughout the day.
• Remote work.
HOW TO APPLY
Apply with your CV. In your cover letter — or in reply to our first message — tell us:
1. Where you answered customers before, and how many messages a day.
2. How often you use AI tools such as Claude or ChatGPT, and what for.
3. How many hours a day you can be online.
Applications without answers to these questions won't be reviewed.
