Deskripsi pekerjaan Customer Service & Sales Representative PT Digital Gasing Edukasi
We are looking for a highly proactive Customer Service & Sales Representative to support the launch and large-scale distribution of our educational children’s math game. This role combines customer support excellence with strategic sales outreach. You will handle inbound inquiries, assist users with gameplay or purchase concerns, and actively introduce the game to schools, communities, and potential bulk-purchase partners. Your mission is to deliver an exceptional customer experience while driving meaningful sales growth and expanding our educational impact.
Key Responsibilities
- Able to respond to customer inquiries quickly, politely, and professionally.
- Troubleshoot basic game issues and guide users step-by-step.
- Manage game-related orders, payments, and transaction confirmations.
- Help conduct outbound sales outreach to schools, parent communities, and potential bulk buyers.
- Present and pitch the game’s features, benefits, and pricing clearly.
- Stay up-to-date with product knowledge, game updates, promotions, and FAQs.
- Coordinate with the internal team on recurring issues, feedback, & sales opportunities.
Qualifications (Experience & Technical Skills)
- Minimum background needed to perform the role well.
- Minimum 1 year experience in customer service or sales (fresh graduates welcomed).
- Strong verbal and written communication skills.
- Detail-oriented with strong accuracy in data recording & management.
- Comfortable working under pressure and during high-traffic hours.
- Comfortable using WhatsApp Business, Instagram, marketplaces, or live chat tools, and Google Slides / PowerPoint for simple sales presentations.
- Basic understanding of digital transactions (e-wallets, QR payments, bank transfers).
- Highly disciplined, responsible, positive attitude, trustworthy & able to maintain confidentiality of user & transaction data.
