Deskripsi pekerjaan Customer Service & Client Consultant ( Hybrid) Divine Oracular Assistance
As a Customer Service & Client Consultant, you will be the primary point of contact between DOA and prospective and existing clients.
You will help prospective clients understand their needs, learn about DOA’s services, and identify the most suitable service through an empathetic, consultative, and solution-oriented approach.
Beyond closing, this role focuses on building trust, fostering long-term client relationships, and creating a positive experience from initial consultation through after-sales support, while contributing to DOA’s mission of helping individuals release emotional burdens and live calmer, happier lives.
Qualifications & Competencies:
- Bachelor’s degree (S1) from a recognized university; Psychology, Counseling, Nursing, or other relevant fields are preferred.
- Minimum 1 year of experience in Customer Service, Client Consulting, Sales, or other customer-facing roles.
- Strong verbal and written communication skills in both English and Bahasa Indonesia.
- Empathetic, articulate, and persuasive, with the ability to explain intangible services and complex concepts in a clear and relatable way.
- Strong consultation, and presentation skills, both online and in person.
- Highly organized, detail-oriented, and disciplined in managing multiple client conversations, follow-ups, and priorities.
- Tech-savvy and able to quickly learn CRM, management systems, and other digital tools.
- Interest in personal development and emotional healing is an advantage.
- Willing to work in a hybrid and shifting arrangement, with regular operations from Monday to Saturday and occasional weekend availability for events as required.
- Owns personal working devices: laptop and smartphone.
Key Responsibilities:
- Handle incoming leads and conduct initial consultations to understand prospective clients’ needs.
- Educate clients about DOA’s methods and services and recommend suitable options based on established guidelines.
- Consistently follow up with prospects and manage the sales pipeline through decision or closing.
- Achieve individual and team sales targets through an ethical and consultative approach.
- Assist clients with service information, scheduling, payments, rescheduling, and administrative needs such as data entry, record-keeping and reporting across relevant systems.
- Maintain relationships with existing clients and identify relevant opportunities for further services.
- Support lead generation through databases, referrals, communities, events, and networking when required.
- Coordinate with internal teams to ensure a smooth and positive end-to-end client experience.
