Deskripsi pekerjaan Customer Service Agent L1 (Japanese Speaker) Staffinc
Deskripsi Pekerjaan
- Customer Interaction: Assist customers via live chat with product, order, and general inquiries.
- Order Processing: Assist with order placement, tracking, and cancellations.
- Problem Resolution: Resolve customer issues and escalate complex cases when needed.
- Product Knowledge: Maintain product knowledge to provide accurate information and recommendations.
- Customer Satisfaction: Deliver friendly, empathetic, and efficient customer service.
- Documentation: Accurately document customer interactions and follow up when needed.
- Customer Education: Educate customers on products, promotions, usage, and self-service options.
- Feedback Collection: Collect and report customer feedback to support service and product improvements.
Persyaratan Pekerjaan
- Male & Female (WNI)
- Proficient in English and Japanese (Min. N3) both written and verbal with proven language proficiency (certification, test results, or professional experience preferred)
- Prior experience in customer service for 1-2 years (specifically live chat)
- Able to work in shifts and adapt to a fast-paced environment
- Minimum of a bachelor degree
- Strong problem-solving skills to address customer issues and find effective solutions.
