Persyaratan
Skills
Tunjangan dan keuntungan
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Deskripsi pekerjaan Customer Relationship Management Specialist Pt. Paramitra Alfa Sekuritas
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Keep ahead of industry's developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Building and overseeing relationship with customers
- Understand key customers individual needs and addresing these
- Expanding customer base by upselling and cross selling
- Keep customer updated on products and promo to increase transaction
- Knowing the competitor and strategizing accordingly
- Proven track record in startup tech industries
- Proven working experience as a Customer Service Manager or Assistant Manager (minimum 2 years)
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry's latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
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