Deskripsi pekerjaan Customer Operations Associate (E-Commerce) PT EGA WAYANG GARMINDO
WE ARE HIRING: CUSTOMER OPERATIONS ASSOCIATE (E-COMMERCE)
✨ Key Requirements
- Minimum Diploma (D3) or Bachelor's Degree (S1) in Business Administration, Management, Communication, Marketing, or related fields
- Minimum 1–2 years of experience as a Customer Service, Customer Operations, E-Commerce Administrator, or similar role, preferably in the fashion retail or e-commerce industry
- Excellent verbal and written communication skills with strong customer service orientation
- Familiar with marketplace seller platforms, e-commerce operations, and customer communication channels
- Strong attention to detail with excellent problem-solving and multitasking abilities
- Proficient in Microsoft Office and familiar with ERP or Customer Relationship Management (CRM) systems is an advantage
- Able to work collaboratively in a fast-paced and customer-focused environment
🔍 Job Summary
- Respond to customer inquiries through marketplace platforms, social media, WhatsApp, email, and other communication channels in a professional and timely manner
- Handle customer concerns related to orders, deliveries, product information, returns, exchanges, and after-sales services
- Monitor and follow up customer orders to ensure timely fulfillment and a positive customer experience
- Coordinate with Fulfillment Center, Logistics, and other internal teams to resolve operational issues efficiently
- Maintain accurate customer records and transaction data within the company's systems
- Monitor customer feedback, ratings, and reviews while identifying opportunities to improve customer satisfaction
- Escalate complex customer issues to the appropriate departments and ensure timely resolution
- Prepare periodic reports on customer service performance, inquiries, complaints, and operational improvements
