CUSTOMER EXPERT – ELECTRICAL ENGINEERING (Yogjakarta)

CUSTOMER EXPERT – ELECTRICAL ENGINEERING

📍 Yogyakarta Site​

GENERAL REQUIREMENTS

• Minimum D3 (Associate Degree) or Bachelor's Degree or equivalent in Electrical Engineering (Teknik Elektro).​

• Minimum GPA of 2.75.​

• Fresh graduates are welcome to apply.​

• Excellent command of English, both spoken and written, including Speaking, Writing, Listening, and Reading, with a minimum C1 level. English proficiency will be tested during the recruitment process.​

• Relevant work experience is a plus.​

• Customer-oriented with a strong problem-solving mindset.​

• Good analytical and problem-solving skills.​

• Strong customer focus and commitment to providing excellent service.​

• Good time management skills.​

• Willing to work on a shifting schedule, including weekends and public holidays.​

• Willing to be placed in Yogyakarta.​

JOB DESCRIPTION

Customer Service – Electronic Products (Inbound Call)​

• Handle incoming calls from customers regarding electronic products.​

• Provide accurate information about product features, specifications, usage, and services.​

• Assist customers with product-related inquiries, complaints, and troubleshooting.​

• Identify customer needs and provide appropriate solutions based on company procedures.​

• Handle inquiries related to warranties, repairs, replacements, and services.​

• Accurately record customer information and interaction details in the system.​

• Escalate complex issues to the relevant team when necessary.​

• Ensure a professional, helpful, and customer-focused experience in every interaction.​

• Follow company policies, quality standards, and call-handling procedures.