Deskripsi pekerjaan Customer Experience (Mitra) - Yogyakarta Ruangguru
We're Hiring! [URGENT] 🚀
Customer Experience Agent
📍 Placement: Yogyakarta HQ, Sleman (WFO)
🤝 Employment Type: Partnership (Mitra)
PT Ruang Raya Indonesia (Ruangguru) is looking for passionate individuals to join our team as a Customer Experience Agent. If you enjoy helping customers, solving problems, and delivering excellent service, we'd love to hear from you!
Job Description:
• Handle customer inquiries through various communication channels (chat, email, and other support platforms)
• Provide accurate information, guidance, and solutions based on customer needs and company policies
• Identify customer concerns and perform effective troubleshooting to ensure timely resolution
• Deliver excellent customer service with a professional and empathetic approach
• Escalate complex issues to the relevant teams when necessary
• Record and maintain accurate customer interaction details in the system
• Collaborate with internal teams to improve service quality and customer experience
• Achieve individual performance targets based on Customer Experience metrics
Job Requirements:
• Minimum Diploma (D3) or Bachelor's Degree (S1) from any major
• Fresh graduates are welcome to apply
• Excellent verbal and written communication skills
• Customer-oriented with strong problem-solving abilities
• Able to adapt and work effectively in a fast-paced environment
• Detail-oriented, responsible, and committed to delivering high-quality service
• Comfortable using digital tools and customer support platforms
• Able to work collaboratively in a team environment
• Previous experience in Customer Service, Contact Center, or related fields is a plus
Only shortlisted candidates will be contacted.
