Deskripsi pekerjaan Customer Experience Manager PT Teknologi Pendidikan Karya Semesta
This role is responsible for ensuring the successful implementation of teacher mentoring programs in schools, maintaining service quality standards, and supporting the sales team through strong product knowledge development.
Job Description
- Lead, manage, and monitor trainer teams across all regions
- Maintain consistency and quality of training delivery and implementation processes.
- Monitor trainer performance, implementation progress, and school engagement activities.
- Handle escalations and resolve implementation-related issues from schools.
- Ensure the sales team’s product knowledge meets company expectations and support continuous product understanding improvement.
Job Requirements
- Bachelor degree in Management, Academic or related field
- Minimum 3 year experiences in related field.
- Strong leadership and team management skills
- Experience in education-tech is a plus.
- Strong understanding of customer experience and training management processes.
- Able to manage multiple regions and coordinate cross-functional teams
