Healthcare And Wellness
Healthcare and wellness are key factors to productivity at work. To make sure that you are doing well, we have prepared various healthcare and wellness programs that can help you take care of yourself.
Deskripsi pekerjaan Customer Engagement Avana Indonesia
- Responsible for planning, developing and managing all recruitment access to increase dropshipper growth and customer base.
- Support and nurture merchants and brands ownership
- Conduct Merchant and Sales Onboarding, and Visit / Meeting Offline (Product demo / product presentation.
- Assisting the Merchant Platform Settings (basic settings, settings for Instagram Shopping until approved, and integration of social media with the Avana platform)
- Offer upsell of social media ads and coordinate for content or budget with merchants and their digital marketing team as well.
- Helping any issues / problems faced by the customer, both technical and follow-up to the relevant department.
- Operate Zendesk Chat, Report Data, and Reply to incoming messages from various social media
- Handle every time for active merchant complaints, and others, provide assistance to sellers when needed / requested, and provide feedback about the efficiency of the customer service process
- Input the customer's daily activity reports in the system and make product sales as well.
- Preferably woman with min. 1 year experience in the eCommerce/Software as a Service (SaaS) industry.
- Min. SMA or D3 from a reputable university
- 1 - 2 years of sales experience
- Proven ability to meet and exceed sales quotas
- Have a good communication
- Strong interpersonal skills
- Self-motivated and goal-oriented