Persyaratan
Tunjangan dan keuntungan
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Jam kerja fleksibel
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Opsi kerja jarak jauh
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Asuransi kesehatan
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Skills
Deskripsi pekerjaan Customer Engagement Prosa.ai
Customer Engagement
- Handle customer queries via live chat, whatsapp, email, or phone.
- Provide information & technical assistance to ensure customer onboarding process goes smoothly.
- Resolve customer problems and escalate to higher level if necessary.
- Create and monitor tickets according to support SLA.
- Write updates of FAQ and knowledge-base as customer support guidelines.
- Upsell premium features or promo package to customers
- 1+ year experience as customer success, support, or helpdesk in IT industry, preferably in Software as a Service (SaaS) company
- Max. 28 years old
- Customer-first mindset
- Strong interpersonal and communication skills
- Able to switch between one issue to another with minimum downtime
- Able to show empathy, patience, and stay calm during conversation with customers
- Good computer skills and willingness to learn about technology
- Experience in ticket management platform i.e. Zendesk, Zoho, Hubspot is a plus
- Continuous Learning about Technology, Business, Leadership & Management
- Work with some of the best AI Product Development teams in Indonesia
- Mentoring
- BPJS Kesehatan and BPJS Ketenagakerjaan
- Annual leave
- THR
- Tax Allowance
- Competitive salary
- Able to work remotely
- Flexible time
Tips Aman Cari Kerja
Jangan berikan informasi rekening, kartu kredit, atau uang saat melamar kerja. Perusahaan yang legal tidak memungut biaya rekrutmen.
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