Persyaratan
Skills
Deskripsi pekerjaan Customer Care Generali Indonesia
- Responsible to handle or provide service to Agents’ inquiries through email, phone and walk-in
- Response to Agent inquiries according to regulations and product specifications
- Response to Agent’s complaints according to Complaint Policy and Procedures by analyzing the complaints received and determining the resolution of the problem.
- Provide an explanation to Agent inquiries. Responsible to follow up customer’s case to relevant departments in order to solve the case
- Record all of Agents activities, such as …. in CRM (Customer Relationship Management)
- Response to Agent email within 1x24 hours, for every email received before 4PM
- Responsible to prescreen every document submission received from Agent related Policy Alteration and Claim. Also responsible to analyze and make decision on whether the documents can be sent to relevant departments for further process.
- Responsible to handle Emergency 24 hour’s mobile phone based on the schedule. Also responsible to analyze the demand for hospital treatment and make a decision on the guarantee according to Policy provision
- Responsible to maintain SLA inbound process and complaint handling
- Education: Bachelor’s Degree (S-1) from any major
- Experience: 5 years’ experience in the same role and having experience in life insurance industry
- Technical Skills: Hard Skill:
- Intermediate MS Office
- Basic English
- Intermediate Administrative Support
- Advanced Communication skills (Written & Verbal)
- Intermediate Interpersonal Skill
- Advanced Customer Focus
- Intermediate Team Work
- Behavioral Skills
- Passion for Excellence
- Drive for Success
- Shape the Industry
- Value for Customer
- Nurture Our People
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