Customer Care Officer/Executive

Edugrove Mandarin Enrichment Centre Pte Ltd

Singapore, Singapore

SGD 1,800 - 2,800/monthBonus SGD 150 - 200/month

Administrative

Full-Time

1 - 3 tahun pengalaman

Tayang 3 bulan yang laluDiperbarui sebulan yang lalu

Deskripsi pekerjaan

• Be part of an multi-award winning company
• Great career advancement opportunities
• Excellent remuneration and benefits package
📷JOB DESCRIPTION
If you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then we want you to be part of our fun-loving and dynamic team! 
 
Responsibilities
Attend to walk-in customers and incoming phone/email enquiries
Provide professional course consultation and excellent customer service to prospective customers
Work closely with the Centre-In-Charge in student placements and scheduling of classes
Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
Process student registrations and payments
Correspond with existing customers through phone, text messages, emails and letters
Coordinate with external vendors and suppliers
Perform a variety of administrative duties in support of the day-to-day operations
Ensure the safety and appropriate behaviour of students at the centre
Tidy and prepare the classrooms before lessons
Requirements
Fluent in English and Mandarin, to handle English and Mandarin speaking customers
Confident and tactful in handling customer’s needs
Passionate in providing excellent customer service
Possess good communication skills
Must love children and comfortable working around them
Possess a cheery and pleasant disposition
Meticulous and systematic with administrative procedures
Has a good eye for details
Excellent team player with a people-oriented personality
Must have basic marketing knowledge
Proficient in Microsoft Word, Excel and other administrative applications
Applicants with experience working in tuition or enrichment centres have an added advantage
Work hours:
5-day work week – 3 weekdays and 2 weekends