Deskripsi pekerjaan Customer and Community Success PT Forte Artha Solusi
Role Summary
We are seeking a dynamic and personable Community Engagement & Store Coordinator to join our team. In this pivotal role, you will be the face of our brand, fostering a vibrant community both in-store and online. You will manage customer relationships, coordinate impactful events, and drive engagement through strategic digital campaigns. The ideal candidate is a proactive problem-solver with exceptional communication skills and a passion for creating memorable customer experiences.
MUST HAVE QUALITIES
- Proficiency in English for daily communication.
- A social butterfly with excellent interpersonal skills for networking and relationship building.
- Strong online and offline presence with the ability to represent the brand effectively.
- Proven problem-solving capabilities and a proactive, "willing-to-learn" attitude.
- A keen sense of style and a passion for presenting our brand with confidence.
Key Responsibilities
- Welcome and assist store visitors, guests, and event participants with a professional and friendly demeanor.
- Proactively handle customer inquiries and facilitate online community engagement.
- Maintain the CRM/customer database and prepare detailed performance reports.
- Identify and cultivate potential business opportunities and partnerships through customer interactions.
- Coordinate and support workshops and community engagement activities (Preferred).
- Manage social media platforms, including content scheduling and digital campaigns (Preferred).
Success Metrics
- Maintain high levels of customer satisfaction and optimal response times.
- Growth in event attendance and active community participation.
- Demonstrated growth and retention within the CRM database.
- Increased engagement and follower growth across social media channels.
