CS Aftersales Intern (E-Commerce)

Requirements

• Minimum Bachelor’s Degree from any major and preferably experience in e-commerce customer service.
• Willing to be placed in Cikarang Pusat (KITIC Area), WFO 100%, and can join ASAP.
• Have an intermediate level of English to be able to communicate well.
• Excellent communication skills (persuasive).
• Proficient in Microsoft Excel, with strong attention to detail and accuracy.
• Familiar with shopping platform processes and return/refund & disputes flow.
• Strong adaptability, initiative, and ability to work under pressure.
• Skilled in persuasion and negotiation to support sales.
• Able to work independently and as part of a team.
• Knowledge of kitchenware or consumer goods is a plus.

Responsibilities

• Respond to Customer Inquiries, aftersales via live chat at ecommerce platform
• Verify promotions, stock availability, and product descriptions, and Engage in Upselling and Cross-Selling
• Monitor and Report on Customer Feedback and Store Rating
• Proactively handle negative reviews and follow up customers to improve satisfaction and rating
• Handle Complaints and Resolve issues
• Manage end-to-end return & refund cases
• Maintain response time & resolution within the SLA