CRM & Customer Retention Specialist

PT Saylife Nutrisi Indonesia

Rp3.500.000 - 5.000.000/Bulan

Marketing CRM Specialist

Penuh Waktu · Kerja di lokasi

Minimal Diploma (D1 - D4)

1 - 3 tahun pengalaman

Persyaratan

Kerja di lokasi

1 - 3 tahun pengalaman

Minimal Diploma (D1 - D4)

23-35 tahun

Skills

Customer Service

CRM

Sales and Marketing

Administration

Analytical Skills

Microsoft Office

Data analysis

Microsoft Excel

Loker ini dikelola oleh

Team HR SAYGROUP

Perusahaan Premium

Deskripsi pekerjaan CRM & Customer Retention Specialist PT Saylife Nutrisi Indonesia

📢 WE ARE HIRING!

CRM & Customer Retention Specialist

📍 Penempatan: Medan (WFO)

✅ Kualifikasi:

Pria/Wanita, usia maksimal 35 tahun
Pendidikan minimal D3/S1
Diutamakan berpengalaman di bidang CRM atau retention
Komunikatif, persuasif & detail
Terbiasa follow-up pelanggan via WhatsApp, Telepon atau Email
Mahir membuat laporan via Excel, Google Sheets, atau CRM Dashboard
Paham funnel: Lead → Prospect → Customer → Repeat
Menguasai tools CRM (WA Blast, Auto Reminder, Tagging, dll)
Memahami segmentasi & perilaku pelanggan

Tugas & Tanggung Jawab:

Mengelola database pelanggan: segmentasi, scoring, tagging
Membuat strategi komunikasi CRM berdasarkan siklus hidup pelanggan
Menjalankan program loyalitas untuk repeat order & mengurangi churn
Melakukan follow-up customer pasif atau hampir hilang
Membuat laporan performa campaign dan memberikan insight perbaikan
Bekerja sama dengan tim marketing & sales untuk menjaga customer lifecycle

Benefit:

Gaji kompetitif + bonus performa
BPJS Kesehatan & Ketenagakerjaan
Lingkungan kerja dinamis & supportive
Peluang berkembang di industri yang sedang bertumbuh

PT Saylife Nutrisi Indonesia

Retail

11 - 50 karyawan

PT Saylife Nutrisi Indonesia is part of SayGROUP, a purpose-driven holding company managing a growing portfolio of brands across health & beauty retail, education & character development, and business consulting & recruitment.

We build businesses by growing people — and we grow people through meaningful work, clear values, and a strong learning culture. At the heart of SayGROUP is a deep commitment to continuous improvement and kaizen — empowering our teams to learn, adapt, and evolve every day.

Each brand within SayGROUP operates with integrity, human impact, and long-term vision. From developing high-quality health & beauty products, helping students prepare for government school entrance exams, guiding children in their spiritual growth, to supporting business transformation and connecting top talents — we exist to drive growth that truly matters.

We believe culture is not just an internal policy — it's our strategy. And we’re always looking for passionate individuals who believe in doing better, together.

Alamat kantor

jalan bunga cempaka Komplek Ruko De Cluster BC 18-19 Medan

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Pelajari Selengkapnya

Staff Costumer Service

Rp 3 jt-4 jt

Penuh Waktu

1–3 tahun

Minimal Diploma (D1 - D4)

Artee Kontraktor

Medan, Sumatera Utara