Deskripsi pekerjaan Contract and Portfolio Assistant Manager PT. ARSA Manajemen Fasilitas (ARSA Indonesia)
Job Description:
- Manage the execution of facility management contracts to ensure compliance with contract terms, Service Level Agreements (SLA), and Key Performance Indicators (KPI).
- Oversee the operational performance of assigned client portfolios, ensuring service quality, efficiency, and client satisfaction.
- Coordinate with Operations, Engineering, Housekeeping, Security, Procurement, Finance, and other internal teams to ensure seamless service delivery.
- Monitor contract deliverables, identify operational risks, and implement corrective actions to improve performance.
- Conduct regular site visits and operational reviews to evaluate service quality and compliance with company standards.
- Prepare operational reports, performance analyses, and business reviews for management and clients.
- Support contract renewal, variation orders, and new business mobilization activities.
- Manage client relationships by handling escalations, conducting regular meetings, and ensuring timely resolution of operational issues.
- Monitor budget utilization, operational costs, and profitability of assigned portfolios.
- Ensure all operations comply with company policies, client requirements, and applicable health, safety, and regulatory standards.
- Collaborate with Business Development during tender preparation, operational planning, and transition processes for new projects.
- Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
Qualifications:
- Bachelor's degree in Business Management, Industrial Engineering, Civil Engineering, Mechanical Engineering, Electrical Engineering, or other related disciplines.
- Minimum 3–5 years of experience in Facility Management, Property Management, Building Management, Project Management, or Contract Management.
- Experience handling multiple client accounts or project portfolios is highly preferred.
- Strong understanding of contract management, SLA, KPI, budgeting, and operational performance monitoring.
- Familiar with integrated facility management services, including technical services, housekeeping, security, landscaping, pest control, and other support services.
- Excellent stakeholder management and client relationship skills.
- Strong analytical thinking, problem-solving, and decision-making abilities.
- Demonstrated leadership with the ability to coordinate cross-functional teams.
- Proficient in Microsoft Office (especially Excel and PowerPoint); experience with CMMS, CAFM, or ERP systems is an advantage.
- Excellent communication and presentation skills in both Bahasa Indonesia and English.
- Willing to travel and conduct regular site visits across operational locations.
