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Contact Center Staff

Pt. Cemerlang Multimedia
Rp5.100.000 - 5.400.000/Bulan
Operasional & Pelayanan PelangganStaff Customer Service
Penuh Waktu · Kerja di lokasi
Minimal Diploma (D1 - D4)
1 - 3 tahun pengalaman

Loker ini dikelola oleh

HR
Human Resources Recruiter

Persyaratan

Kerja di lokasi
1 - 3 tahun pengalaman
Minimal Diploma (D1 - D4)
24-30 tahun

Benefit Kerja

THR

Career Path

Training/Certification

Work Insurance

Health Insurance

Deskripsi pekerjaan Contact Center Staff Pt. Cemerlang Multimedia

Requirements:

  1. Max. 30 years od
  2. Min. education S1
  3. Have experience in related field
  4. Able to use Ms. Office
  5. Able to work shifting & under pressure
  6. Physically & mentally healthy
  7. Good at communication & complain handling

Job Description:

1. Handling inquiry, request and complaint from existing or non-customer via walk-in channel, call-in channel, email, website, WhatsApp and social media

2. Provide information as customer needs and assigned to related division if needed according to the type of the information, report using the MIS system

3. Check and monitor all the customer’s request that has been recorded in MIS system every day to received information and/or solution from related division

4. Closed and ensure that the information has been delivered to customers once the problem has been solved

5. Conducts surveys to customers regarding services and products according to company needs (after call, etc.)

Proses Wawancara

Tentang Perusahaan
Pt. Cemerlang Multimedia
Pt. Cemerlang Multimedia
Telecommunications
501 - 1000 karyawan

PT Cemerlang Multimedia (Megavision) adalah perusahaan yang bergerak di bidang jasa telekomunikasi Kabel TV & Internet. Megavision berdiri pada tanggal 14 Mei 2001, berkantor pusat di Jl. Karang Layung No.27 Sukajadi Bandung.

Megavision telah berkembang ke wilayah Bogor. Dalam waktu dekat akan mengembangkan jaringannya ke Semarang, Malang, Medan, Bekasi, Depok, Balikpapan, Palembang, dan kota lainnya di Indonesia.

Dengan menggunakan teknologi Fiber To the Home yang memberikan pelayanan akses internet yang cepat dan video (tv kabel) kepada pelanggan dalam satu infrastruktur.

Alamat kantor

Jl. Karang Tinggal No.27 Bandung

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Pelajari Selengkapnya

Contact Center Staff

Pt. Cemerlang Multimedia