Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Skills
Job description for Công Ty Kamereo Tuyển Dụng Nhân Viên CS Executive Full-time 2021 at Công Ty Tnhh Kamereo
- CUSTOMER SERVICE:
- Be the Company's main point of contact for all appointed customers
- Manage customer contracts: Initiate, deal and renew contracts with customers following the guidelines of the company to support the business development
- Monitor the progress of order completion/service provision with the customer, to ensure the highest level of customer satisfaction.
- Work closely with Operation Teams to deliver the best customer experience : orders, follow up, customer feedback
- Respond promptly to customer inquiries and complaints, provide suitable and reasonable solutions following the company's guidelines in a timely manner
- Work with accounting department to follow up customer payments and monitor customer debts
- Report all necessary customer information and feedbacks to the Account Manager
- Prepare and complete all the reports required on business activities, customer service situation and arising problems, if any
- SALES:
- Be a force of proposal to develop the Account revenue: Analyze the business of the customers and propose relevant offers to satisfy their needs while increasing monthly TO: New listings/upsale
- maintain a strong relationship with the customers through regular meeting visits, to make sure that the customer is always aware of the new products/new prices/promotions and activities
- Following opportunities: Propose the company's products & services to potential customers to achieve business goals
- Keep up-to-date on current market changes and trends to identify improvements or recommend new products
- Kaizen:
- Be a creative force: Do not hesitate to propose initiatives or new ideas to improve the working process aiming at company's development
- Be flexible and adaptable: Always be ready to try new ideas, to embrace the change for further development
- Collaborate with team members to achieve better results
- Experience in Sales or Customer Service is a plus, but not mandatory as long as you have the right attitude and the willing to learn!
- Passionate about sales and customer service: Candidates should really love sales & business development job, enjoy and get excited about consulting, meeting and interacting with customers, especially business owners and those who work in restaurants, cafes, bars, and pubs. , start-ups, etc.
- Telesales skills is an advantage
- Ability to negotiate
- Good communication
- Hard working, resilient & patient, and not afraid of challenges
- Self-motivated and driven by targets, desire to deliver results
- Fast learner and quick thinker
- Basic skills in MS Office
- Salary: Competitive Salary
- Salary review twice a year
- 13 month bonus
- Working time is 9:00 - 17:30 with 30 min lunch break, 5 days/week
- Annual Leave is 12 days/year
- Working address : 18/40 Nguyen Cuu Van, Binh Thanh District, Ho Chi Minh City
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