Community Specialist
IDR7.500.000 - 8.500.000/Bulan
Penuh Waktu · Kerja di kantor
Minimal Sarjana (S1)
1 - 3 tahun pengalaman
Lowongan ini telah ditutup
Persyaratan
Kerja di kantor
1 - 3 tahun pengalaman
Minimal Sarjana (S1)
20-29 tahun
Skills
Marketing Communications
Affiliate Marketing
Community Engagement
Digital Marketing
Strong Communication Skills
Content Marketing
Loker ini dikelola oleh
Rika Yuliana Putri
Online 7 hari yang lalu
Deskripsi pekerjaan Community Specialist PT Stampindo Lancar Jaya
Position Overview:
As a Community Specialist, you will be responsible for building, growing, and maintaining a vibrant and engaged community around our brand, product, or service. Your role is pivotal in creating a positive and supportive environment for community members, fostering communication, and driving engagement. This position requires a combination of excellent communication skills, strategic thinking, and a deep understanding of community dynamics.
Key Responsibilities:
- Develop and implement strategies to build and grow an active and passionate community.
- Foster a positive and inclusive atmosphere where members feel valued and connected.
- Act as the primary point of contact between the organization and community members.
- Respond to community inquiries, feedback, and concerns in a timely and professional manner.
- Monitor community forums, social media, and other platforms for inappropriate content or behavior.
- Facilitate discussions, Q&A sessions, and virtual or in-person events to enhance community engagement.
- Enforce community guidelines and policies consistently.
- Mediate conflicts and address issues within the community promptly and collaborate with relevant stakeholders to resolve issues and provide service recovery to restore customer satisfaction.
- Provide regular reports on community activities, sentiment, and trends.
- Use data to identify opportunities for improvement and optimization.
- Collaborate with social media, marketing, customer support, and product teams to align community initiatives with overall business goals.
- Gather feedback from the community and share insights with relevant teams.
Qualifications:
- Bachelor’s degree in any field, Communications, Marketing, or other related fields is a plus point.
- 1-2 years of experience in community management or a related role, fresh graduates are welcomed.
- Excellent written and verbal communication skills.
- Fluent in written and verbal English.
- Strong interpersonal and relationship-building skills.
- Familiarity with community management tools and platforms.
- Ability to work independently and collaboratively in a fast-paced environment.
- Passion for the brand, product, or service and a genuine interest in community dynamics.
Tentang Perusahaan
About Stamps
Stamps kickstarted the mobile revolution in Indonesia in 2014 by building Gojek's app. Today, we are a leading provider of native mobile apps, CRM and order management systems with multinational clients all across Asia.
Over the years, we have built an incredible team of top-tier professionals, each excelling in their respective fields. Here's why working at Stamps is so rewarding:
- Zero office politics; everyone is aligned and works together to achieve a common goal - making great products. Toxic behavior has no place here.
- High talent density, we employ some of the brightest minds in the industry. You can trust your team members to contribute and excel.
- Work life balance is respected. Working at Stamps, you'll find that being productive does not necessarily mean working long hours. We value your personal time and ensure you can be effective without burning out.
If this sounds like your kind of place, check out our open positions and join us in making a difference! We aim to be the best software/product company in Asia.
Alamat kantor
Jl. Meruya Selatan No.5c, RT.4/RW.4, Meruya Utara, Kec. Kembangan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11620Galeri Perusahaan
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