Deskripsi pekerjaan Community Operations Specialist PT SWADAYA TEKNOLOGI BERKAH
Job Responsibilities
- Manage WhatsApp Communities
Manage and maintain daily operations of WhatsApp groups/communities.
Ensure groups are active, organized, and follow company/community guidelines.
Monitor member activities, discussions, and overall community health.
- Community Engagement
Create and publish engaging content, announcements, promotions, and campaigns.
Interact with members and encourage active participation.
Build strong relationships with community members and maintain a positive community atmosphere.
- Campaign & Promotion
Execute promotional campaigns through WhatsApp communities.
Coordinate with Sales, Marketing, and other teams for campaign execution.
Support product launches, events, and promotional activities within the community.
- Member Management
Manage member onboarding, invitations, segmentation, and retention.
Identify active, inactive, and high-potential members.
Follow up with members when necessary to improve engagement or conversion.
- Data & Performance Tracking
Track community growth, engagement, activity, and campaign performance.
Prepare regular reports on community performance.
Analyze data and suggest improvements to increase engagement and conversion.
- Customer & Issue Handling
Respond to member questions and basic complaints.
Escalate customer issues to the relevant team when necessary.
Monitor potential conflicts, spam, or inappropriate content.
- Cross-Team Coordination
Work closely with Sales, Marketing, Customer Service, and Content teams.
Communicate campaign schedules, member feedback, and community insights to relevant teams.
Requirements
- Minimum 1–2 years of experience in Community Management, Social Media, Customer Service, Sales, Marketing, or related roles.
- Experience managing WhatsApp Groups/Communities is highly preferred.
- Good understanding of WhatsApp Business and community management tools.
- Strong communication and interpersonal skills.
- Proactive, responsive, and able to work independently.
- Strong problem-solving skills and attention to detail.
- Experience in private-domain traffic, community operations, user retention, or conversion is a plus.
- Experience in e-commerce, digital marketing, live streaming, or sales is an advantage.
