Community Engagement Officer

Role Description

This is a full-time on-site role for a Community Engagement Officer located in Jakarta. The candidate will be expected to:

• Develop community engagement by facilitating regular interactions and discussions among customers through various channels, including online forums, social media, and online/offline events

• Provide personalized support to customers, addressing inquiries and concerns promptly

• Plan, organize, and execute end to end community activity, engagement event, brand activation/marketing events both online and offline

• Build relation and collaboration with relevant external stakeholders with customer of PT Kubota Machinery Indonesia communities and dealer to create partnership

• Collect and analyze customers’ feedback to identify areas for improvement

• Collaborate with relevant departments to implement enhancements based on community input

Qualifications

• Bachelor's degree in Marketing, Communications, or a related field

• 2-3 years’ experience in community management, event planning, or a related role

• Demonstrated expertise in utilizing event management software and technical related things (audio and logistic for events) for seamless planning, execution, and analysis of both virtual and offline events

• Confidence in public speaking, presentation and hosting events

• Stay up to date with the latest social media best practices and technologies

• Excellent communication and interpersonal skills

• Understanding of social media platforms and community dynamics

• Ability to work collaboratively and independently in a dynamic environment

• Good organizational and time management skills

• Fluent in English and Javanese is preferred

• Experience in a similar role in a company engaged in heavy machinery is a plus

• Placement in South Jakarta

Special Skills/Competencies Preferred

• Community Engagement

• Strategic Event Planning

• Tech-Driven Event Management

• Effective Communication

• Networking and Relationship Building