Deskripsi pekerjaan Community Development Manager Garuda Sepak Bola Indonesia
Role Purpose
Develop and manage an active, sustainable network of Indonesian football supporters and fan communities. The role strengthens relationships between GSI and its communities, increases participation in fan programs, and translates supporter insights into initiatives that improve fan experience, loyalty, and engagement with GSI’s offerings.
Key Responsibilities
1. Community strategy and development
- Develop the annual community development plan, including priority audiences, geographic coverage, programs, budget, and performance indicators.
- Map existing and potential supporter communities, identify engagement opportunities, and establish clear approaches to recruitment, onboarding, and ongoing participation.
- Build sustainable community relationships that continue between matches and major events.
2. Community relationships and representation
- Serve as the primary operational contact for supporter groups, community leaders, and representatives within the assigned scope.
- Establish regular communication and consultation to understand community needs, expectations, and concerns.
- Develop community guidelines, participation mechanisms, and collaboration arrangements that support respectful and inclusive engagement.
3. Community programs and activation
- Plan and oversee community gatherings, watch parties, fan meetups, supporter forums, grassroots outreach, and other approved engagement activities.
- Manage execution from concept and budgeting through coordination, implementation, and evaluation.
- Encourage community-led initiatives and develop local representatives or ambassadors where appropriate.
4. Match day community engagement
- Coordinate community participation in match day activities with the team responsible for Match Day Experience and relevant event organizers.
- Communicate approved participation arrangements, schedules, access procedures, and supporter information.
- Gather feedback on the supporter experience and coordinate improvements with the responsible teams.
Qualifications and Experience
- Bachelor’s degree in Communications, Marketing, Business, Sports Management, or a related field, or equivalent relevant experience.
- Preferably at least five years of experience in community development, fan engagement, partnerships, or event activation, including experience leading teams or programs.
- Understanding of Indonesian football supporter culture and experience working with diverse communities.
- Demonstrated ability to manage stakeholder relationships, deliver engagement programs, and manage budgets.
- Strong communication, facilitation, negotiation, and conflict-resolution skills.
- Ability to use participation data and community feedback to improve programs.
- Willingness to travel and work around match schedules, evening activities, and weekend events as required.
