Communication Associate Manager

The Associate Communication Manager supports operational productivity through fluent project and account management and client engagement. In close collaboration with the Communication Manager, this role addresses demands across diverse client profiles and industry sectors. As part of C+C&Co, you are expected to deliver responsive, high-value communication solutions.

Placement: Surabaya Office

Arrangement: No WFH / remote arrangement

Language: Native/Bilingual in English is a must

[Company review time is typically 1 week]

The general responsibilities includes:

• Brand Advocacy - Authentic, engaged and active on brand. Positively representing C+C&Co on a multitude of platforms wherever possible.
• Serve as the primary point of contact for assigned clients, building and maintaining strong, professional relationships.
• Openness in learning new skills that contributes to the betterment of the team
• Possess strong capability, understanding in AI uses, and its due diligence

The role-specific responsibilities includes:

Project and Account Management:

• Creating a comprehensive and detailed brief
• Effectively managing timeline, and client’s correspondences throughout the project lifecycle
• Creating project report including, but not limited to:
• Track and analyse marketing campaign performance, providing reports and recommendations.
• Supports the tracking of all contracts, renewals and billings
• Supports the tracking of vendor expenses
• Organising and coordinating meetings for both internal and external stakeholders
• Maintains high level of of communication quality to the Communication Manager
• Ability to understand and continually improve the project's processes
  Capability to problem solve and provide solutions on issues at various level throughout the project

Solution Ideation:

• Supporting Communication Manager in creating, and ideating strategic solutions to a client’s issues, including but not limited to:
• High level strategies
• Content ideas creation
• Market audit and research
• Copywriting
• Synthesising findings
• Management of creative development timeline throughout the process
• Stakeholder management

Team Development:

• Supporting Communication Manager in developing the capabilities of the team, including, but not limited to:
• Facilitating weekly meeting
• Staying on-top of global, industry, and technology developments
• Understanding team dynamics and communications
• Supporting Communication Manager in creating company-wide policy

Job Requirements:

• Minimum 3 years experience working in the creative industry.
• High level of experience in project management, and account servicing across various type of creative projects, and deliverables
• Good knowledge in marketing and advertising channels (Meta Business Suite, Facebook, Instagram, Tiktok, Google etc) social media reporting tools, and social media listening tools.
• Experience in building effective multi-channel marketing strategies, including IMC, Social Media and other channels.
• Proficiency in campaign, channel analysis and reporting across various mainstream marketing, and social media channels.
• Possess excellent analytical skills and ability to synthesise data, metric, analytics and consumer behavior trends into actionable insights and recommendations.
• Strong organisational, leadership, and problem-solving skills.
• Ability to work independently and as part of a team.
• A highly detailed, and goal-oriented individual with excellent communication and presentation skills.
• Open minded, inquisitive and an empathetic team player.
• Fluent of working with AI (Generative, and Agentic) and understand the due diligence needed.