PT Awan Solusi Informatika
IDR 5.000.000 - IDR 8.000.000
ď‚· Chance to work with an international team
ď‚· Stable, well established company with a start-up attitude
ď‚· Free English lessons to improve your business English
Cloudmatika is a division of PT Awan Solusi Informatika, a leading Indonesian
Cloud Computing provider. Established in 2015 as the Indonesian subsidiary of
Japanese Tsukaeru Group, we are a young dynamic and innovative technology
company supported by the experience of 20 years in the cloud & hosting
business of our international group. To support our success and fast growth, we
are looking for highly professional and motivated individuals to join our team.
We are seeking a suitable candidate to join our team as a Cloud Support Engineer
to ensure we offer a high quality of customer support to our growing wideranging business customer base, with a variety of cloud services.
Depending on your experience, you may be assigned to a Customer Support role
or a dedicated Technical Account Manager for our large enterprise clients.
The Customer Support Specialist will be responsible for the following
1. Answering inbound support requests (via Tickets, Chat, Phone) and
efficiently resolving the issue, referring to colleagues for expert
assistance or escalating where the issue relates to platform
2. Service Enablement; when required deliver real-time deployment
support to customers via phone/Teamviewer to onboard services such
a Zimbra, RushFiles (Cloud Fileserver) and Acronis CloudBackup.
3. Be on-call during out-of-office hours for emergency support requests.
4. Position may require shift work, including late nights and weekends
This is a challenging but rewarding role. An ideal candidate will be very
proactive, able to self-manage tasks, and solve customers' problems on a daily
basis. Skills that are required include;
ď‚· Solid understanding of common hosting support requirements for;
website hosting, email hosting, domains and DNS issues.
ď‚· Experience with both Linux and Windows-based server hosting
ď‚· Knowledge of virtualization technologies (Kubernetes, Docker,
Virtuozzo, VMWare) a strong plus
ď‚· Proven analytical skills to solve customer support cases quickly
ď‚· The ability to learn about the hosting products we currently offer and
provide effective customer support.
 Advanced Computer Skills – especially MS Excel, MS Outlook, MS Word
 Ability to work within a team to meet set KPI’s
ď‚· You have worked in your current position for more than 2 years
ď‚· Excellent English communication skills
1. We don’t require formal qualifications but look for attitude and aptitude
1. Demonstrates a positive, pro-active solution-orientated personal style
to all support requests, particularly when under pressure. You don't get
stressed on the telephone and can think on their feet. Enjoys the full
depth of both technical details and how the business maintains viability.
2. Is exceptionally well organized - is a natural “lists person” – this role
requires structural discipline and the ability to follow up and ensure
support matters are resolved.
3. Attitude to help customers get the best from our services and sees their
personal success coming from that achievement.
4. You have demonstrated that you will commit to a role, and not quit
easily when the job gets tough.
Pegawai (non-manajemen & non-supervisor)
SMA, SMU/SMK/STM, Sertifikat Professional, D3 (Diploma), D4 (Diploma),
Pelayanan, Teknikal & Bantuan Pelanggan
Cloudmatika is a division of PT Awan Solusi Informatika, a leading Indonesian
Cloud Computing provider. Established in 2015 as the Indonesian subsidiary of
Japanese Tsukaeru Group, we are a young dynamic and innovative technology
company supported by the experience of 20 years in the cloud & hosting
business of our international group. In order to support our success and fast
growth, we are looking for highly professional and motivated individuals to join