Deskripsi pekerjaan Client Service Representative (Tagalog Speaker) HashMicro
Join HashMicro, a leading software development company revolutionizing the business landscape. We specialize in providing customized and scalable software solutions tailored to specific industries, including ERP, CRM, HRM, and inventory management systems.
With a focus on simplicity and user-friendliness, our solutions empower businesses to optimize operations, make data-driven decisions, and achieve success. Join our team of dedicated professionals, and be part of a supportive and innovative environment where your skills are valued, and you can make a meaningful impact on the industry.
As a Client Service Representative at HashMicro, you will be responsible for managing inbound prospects and converting them into qualified business opportunities. You will engage with potential customers through calls and follow-ups, understand their needs, and schedule meetings for the sales team while ensuring a positive customer experience. This role requires strong communication skills, a target-driven mindset, and the ability to build trust quickly. You will also handle inquiries and concerns professionally, maintain accurate records of interactions, and collaborate with internal teams to support overall sales performance and customer satisfaction.
Responsibilities:
- Convert enquiries to active leads by generating meetings.
- Strategize and execute on how to maximize number of meetings from leads generated.
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Qualifications:
- Proven customer support/telemarketing/tele-sales/sales representative experience or experience as a Client Service Representative.
- Fluency in Tagalog and English.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school / Diploma / Bachelor.
