CLIENT & COMMUNITY RELATION EXECUTIVE

Job Responsibilities

• Manage and maintain a well-structured, accurate, and organized client and

community database

• Handle onboarding of new clients or members, including effective communication

and coordination

• Build and sustain strong, long-term relationships with clients, partners, and key

stakeholders

• Coordinate with internal teams (PR, Social Media, and Events) for invitations,

attendance tracking, and follow-ups

• Conduct post-event follow-ups and maintain ongoing engagement with clients and

community members

• Monitor client engagement and participation, and identify potential business

opportunities

• Support the development of client engagement initiatives, including exclusive

events and strategic communications

• Ensure a high level of professionalism, responsiveness, and quality in all client

interactions

Requirements

• Bachelor’s degree in Business, Communications, Marketing, or a related field

• 2–4 years of experience in client relations, account management, community

management, or similar roles

• Excellent communication skills in both Bahasa Indonesia and English (written and

spoken)

• Highly organized, detail-oriented, and comfortable managing structured data

• Strong interpersonal skills with a polished and professional demeanor

• Ability to manage multiple stakeholders and maintain consistent and effective

follow-ups

Preferred Qualifications

• Experience working with business communities, professional services firms, or B2B

environments

• Familiarity with CRM tools or database management systems (Excel, Notion,

HubSpot, etc.)

• Experience handling high-value clients or professional networks